SPEA Hotline Information
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Trouble Shooting Guide ............................... System Configuration
GALLERY-HILITE-FGA-FIRE                               (Final) Release 06.96
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Dear user, 
 
your SPEA GRAPHITI graphics-board has been tested with a wide variety of 
hardware and software and complies with all valid and applicable standards 
of hardware and software.
Given the big variety of PC-mainboards, still increased by a lot of 
additional components, both software and hardware, it is impossible to 
foresee and test all potential combinations and configurations. Sometimes 
adjustments and changes in the configuration might be necessary to provide 
a system that operates correctly.
 
Important:
----------
For this type of ISA based boards no more driver updates will be available.
The version of the following support notes is the final revision.  

Please check first that you have the latest drivers installed. Compare
the release of the drivers in our BBS with your currently installed 
version. You will find the release date on the original disks of your 
drivers and also in the comments to the drivers in our BBS. We recommend to
note the release of downloaded software on the disk!
Updates through the BBS or Compuserve are free of charges from SPEA! 

The following text contains hints, tricks and solutions for common 
problems and requests.
Many of them came from other users in the field. We'd like to thank them 
for their contributions.

Note: 
Please keep in mind that the options of the system-BIOS may vary. If any 
of the options mentioned here should not be available, try to get an 
updated BIOS or maybe adapt the recommended changes to the possibilities 
of the installed BIOS in your PC.
 
Yours sincerely
the Support-Team of SPEA SOFTWARE AG 
 


System Configuration 
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Question                                                          !.Answer
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    Installation of GDC software stops (when prompted 
    to select a language).                                        !.A4

    GDCINST does not recognize the graphics board.                !.A1

    FGA/HiLite: Graphics-board not recognized;
    Firmware defect?                                              !.A1.A2   

    FGA; system start; no color under VGA?                        !.A1.A3
                                                                   .A5     
    FIRE/HiLite: Can not be configured in systems with a fast
    486- or a Pentium-CPU.                                        !.A3
    

System-configuration 
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Answers
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A1  Check and, if necessary, decrease the bus-speed. Bus speed should not 
    exceed IBM'S specified <=8.33 Mhz in the system setup.
    Try installing the board in another slot or even in another PC.
    Change the I/O-address of the graphics-board (default: 280h).
    Run the respective hardware test program (...HARD.EXE).

A2  Re-load the firmware by calling FGAPROM or HIPROM.
    Verify by displaying a testscreen (e.g. HITEST).
 
A3  Install version 7.21 of GDCINST.EXE (available in the BBS (*), file 
    GDC486.EXE) and set the parameter
    "Compatible AT-Bus?" = N. 
    FGA: Set Dip switch Nr.3 to ON.
    (*) in search path Software Menu - For customers: collect file 
    
A4  Deactivate any memory managers like QEMM, EMM386 in CONFIG.SYS before 
    you install the GDC software (place REM at the beginning of the 
    respective line in the CONFIG.SYS).
    
A5  This effect may be caused by a bus timing problem.
    To get color under VGA, load (in AUTOEXEC.BAT) the file VGACOLOR
    or start the following file when you have installed ...
    - one monitor:   FGASINGL
    - two monitors:  FGADUAL   

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