DTV 2000 Troubleshooting
Your board is a complex electronic device and can only be repaired
by authorized technical personnel with the required equipment.
Do not attempt to change or repair any parts of this product.
Doing so will render your warranty invalid.
Contact the DIAMOND ExpertLine
for the latest troubleshooting tips.
If you experience a problem using the DTV 2000, there are three
possible causes of your problem:
Note: Before contacting
the Technical Support run
the diagnostic program in your Diamond
program group if you experience problems using the DTV 2000.
DTV
2000 is not properly installed.
Check to make sure that DTV 2000 is properly seated in its PCI slot
and that all input and output cables are firmly and correctly
connected to the DTV 2000. For more information, please see
the DTV 2000 Installation Instructions.
DTV
2000 drivers are not correctly installed
Check to make sure that all software is correctly loaded. For
more information, please see Installing Software for DTV 2000.
Your DTV 2000 includes the Digital Video
Diagnostic program, which is also installed
in your Diamond program group when you install DTV 2000.
The diagnostic program will determine if your DTV 2000 drivers
are correctly installed.
- If they are correctly installed, the diagnostic will report
the most important details of your drivers and hardware, including
version number, location, and so forth.
- If your drivers are not installed correctly, the diagnostic
will display a conflict message.
- Refer to the diagnostic's online help for further information
on how to run the diagnostics and the displayed warning and error
messages.
- To execute the diagnostic, select it from the Diamond group
in your Start Menu\Programs, or double-click on its icon from
inside your Windows folder.
- The diagnostic will only run in a Windows 95 environment.
Your
PCI graphics card and/or the corresponding drivers and/or the
DirectX drivers are not installed or not correctly installed
Check the documentation and software that came with your graphics
card and make sure that the graphics card is properly installed
and that all drivers are completely installed. Check also, if
the DirectX 3 (or higher) drivers are completely installed.
Note:
Your DTV 2000 works only with a properly installed
PCI graphics card in your computer and DirectX 3
drivers installed. The software installation
utility automatically installs appropriate DirectX drivers to
your system.