We also offer a Telephone Support Hotline to which you can direct questions for which you can't find answers in the documentation and README files or in the Online Information Services (FAQ's, Tech Supp Wizard,..).

You can also request information outside of our regular business hours by simply calling our support hotline's regular number from a touch-tone phone: You can access information about how to get software updates, availability of drivers and so on, or you can request that such information be faxed to you via our Fax-on-Demand system.

Tech Support:

Diamond ExpertLine: Technical Support Hotline

In order for us to service your inquiries to the best of our ability, please be prepared to provide the following information when you contact Diamond for technical support:

• The exact designation of your Diamond Multimedia product
• The operating system you are using, as well as information about the computing environment in which you use your product
• For graphics and video cards, the card's BIOS version
• For modem products, result codes from the ati3 command (if possible)
• Names and version numbers of the Diamond drivers and applications you are using
• Name and version number of the application with which you have encountered problems
• A detailed description of the problem. Please reproduce the problem several times and provide a detailed description of the necessary steps.

Phone Numbers for the Support Hotline:

	German Support	+49-8151-26 63 30	Monday - Thursday 9:00 - 16:30 Friday 09:00 - 12:00
	English Support	+44-1189-4444 44 +49-8151-26 63 29	Monday - Friday 9:00 - 16:30
	French Support	+33-155-38 16 16 +49-8151-26 63 28	Monday - Thursday 9:00 - 16:30 Friday 09:00 - 12:00

DIAMOND Professional Graphics Hotline - FIRE GL Series only:

	FIRE GL:  German Support	+49-8151-26 63 36	Monday - Thursday 9:00 - 16:30 Friday 09:00 - 12:00
	FIRE GL: English Support	+44-1189-44 44 66	Monday - Friday 9:00 - 16:30

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